You won't understand 90% of the content - no offence intended, we don't either - but scroll through the most recent entries anyway for clues. Browse its Settings box, look for sections like Connection Log, or Troubleshooting. Sometimes, the real cause of your problems is hidden in the app's logs. VPNs often do a very bad job of reporting on connection issues, and even if they seem to have given you a clear explanation of why you can't connect, there's no guarantee this bears any relation to the facts. VPN accounts are a prime target for hackers, too, and if someone has hijacked your account, it's possible the provider has detected this and closed or blocked your account. If you've forgotten to renew a subscription then the provider has probably turned your service off. Make sure your account is still valid and working, too. Has your password changed, maybe? Some free or limited VPNs might change passwords occasionally, without notifying each time. Log onto your VPN provider's website and check your account page for updates. IPVanish's 'Scramble OpenVPN traffic' might help, VyprVPN's Chameleon protocol is designed to slip past VPN blocking schemes, and several VPNs have an Obfsproxy option (another way to try and evade the authorities) which just might get you connected. Surfshark has a NoBorders mode which does much the same thing. NordVPN has an Obfuscated Servers feature, for instance, which helps disguise your traffic. Open your VPN's Settings box and look for anything to help you bypass VPN blocking. But while we don't recommend you break any local laws, if you really need to get online, there are a few options you can try. Some networks are very good at blocking VPNs, and a few countries ban them entirely (explaining the demand for China VPNs, Russia VPNs, UAE VPNs and more), and that can make it very difficult to get online. Find another hotspot or network, if you can, and try connecting from there instead. If you're not connecting from your regular network - maybe you're using a public hotspot you've never used before - then it's possible it's set up differently, or maybe it's trying to block VPNs entirely. Connect from a different network or access point Do a proper clean reinstall where you uninstall the app, reboot and then install the new one. Check this out by removing or uninstalling your VPN, then downloading and reinstalling the latest version.ĭon't take any shortcuts, especially on Windows - for instance, trying to install the new app over the current version. If your VPN won't connect, this could indicate that your app has a bug, or maybe its setup is corrupted. But if the second device works as usual, it looks like the problem is somewhere on your original hardware. If you can't connect from that, either, that suggests there's a network issue between you and the VPN, or maybe a VPN outage. Try connecting to your VPN from a different device, if available. IPVanish is a great example, and its page is replete with performance charts showing servers online and details on any current outages. Check your provider's status page, if it has one (check social media if it doesn't) for any updates. VPN connection issues could be down to a wider problem with your provider's network, rather than any issue with your setup. Ideally we'd recommend trying to connect using at least OpenVPN, then IKEv2 or WireGuard, but if you don't have these, just choose a couple of options from your app's list. If your app has some (and not all do), you might see options like OpenVPN (maybe with UDP or TCP flavors), WireGuard, IKEv2, L2TP and more. Open your app Settings box and look for protocol-related settings. Your VPN's protocol defines how it connects to servers, and some protocols are more reliable than others.
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